Account Manager (Bilingual) (Up to 1-Year Temporary)

We Have a Big Name – and a Big Mission

We’re the Canadian Centre for Occupational Health and Safety. But you can call us CCOHS.

We’re a federal government corporation with a single mission: upholding the right of everyone in Canada to a healthy and safe workplace where they can thrive. Our tools and resources are designed to give employers and workers across the country the information they need to stay healthy and safe, both physically and mentally, on the job.

That’s where you come in. We need your customer service expertise to help get this important information into the hands of our key stakeholders. Our health and safety products and services are making a big impact across Canada. As an important part of our Client Services team, you’ll help us have an even greater one.

So if the idea of making a difference and being part of a culture that values innovation, professional growth, and your overall well-being excites you, read on.

About the Role
  • Reporting to the Client Services Manager, you’ll acquire new clients through sales activities and lead management; develop and maintain excellent relations with customers; and provide outreach to renewing clients or for new product and service sales.
  • Leveraging your customer service skillset, you’ll act as a single point of contact for CCOHS’ client-related matters, providing sales and technical support. You’ll sell products and services, through promotional activities referrals, presentations, demonstrations, and exhibits at conferences. You’ll also provide timely follow-up to ensure any questions, concerns, sales barriers or other issues are clarified and resolved.
  • Working closely with the Client Services team, you’ll play an integral part in our customer acquisition and retention plans, with direct involvement in carrying out the customer lifecycle program with existing clients.

What You Have
  • A university degree or college diploma in an appropriate field and at least three (3) years of varied and progressively responsible sales-related experience, or an equivalent combination of education and work experience.
  • Ability to communicate technical information clearly and concisely to non-technical individuals.
  • Broad experience in use of CRM and Internet applications or related work.
  • Working knowledge of health and safety or a related discipline.
  • Broad experience using word processing, spreadsheet, presentation, and contact management software.
  • Fluent ability to communicate orally and in writing in English and French is required.

Who You Are
  • A supportive, respectful team member who treats others equitably and thrives in an environment where ideas and collaboration are encouraged.
  • A self-starter with the ability to work independently as well as within the framework of a team.
  • A skilled presenter with excellent interpersonal skills, and the ability to promote products and services.
  • An enthusiastic believer in providing exceptional, efficient service.
  • An excellent communicator who connects well with clients.

Salary

Within the range of

$75,234 to $96,864 (CCOHS-08) per annum.

Full-time, temporary, unionized position

Application Deadline

April 26, 2024

Quote File Reference Number: CH-039b

Vacancies: 1

To Apply

If you are excited by this opportunity, we want to hear from you. Send us your application in confidence to ​jobs@ccohs.ca quoting File Reference Number CH-039b.

Attach resume as an MS Word or PDF document.

This competition is open to residents of Ontario only.

Notes

Here at CCOHS, we promote work-life balance, encourage personal development, and foster respect, civility, and inclusion. For more reasons why this is a great place to work and information on our comprehensive benefits and federal public service pension plan, visit our Careers page.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact Human Resources at jobs@ccohs.ca. All information received in relation to accommodation will be kept confidential.

Note: Attaining Reliability Status Security Clearance is a condition of employment for all CCOHS positions. All resumes are maintained confidential and are kept on file for a period of six months.

We thank all applicants for their interest, however only those selected for an interview will be contacted.